Louis V. Gerstner, Jr. Quotes
Its about communication. Its about honesty. Its about treating people in the organization as deserving to know the facts. You dont try to give them half the story. You dont try to hide the story. You treat them as - as true equals, and you communicate and you communicate and communicate.
If CEO compensation was performance-driven, which I believe it was in IBMs case, nobody would ever argue. If the shareholders didnt make billions and billions of dollars, I wouldnt make millions of dollars. My salary was the same for 10 years. It was all performance-based.
The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist.