Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, its amazing what they can accomplish.
By: Sam Walton
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
High expectations are the key to everything.
Celebrate your successes. Find some humor in your failures.
The way management treats associates is exactly how the associates will treat the customers.
Exceed your customers expectations. If you do, theyll come back over and over. Give them what they want - and a little more.
If everybody is doing it one way, theres a good chance you can find your niche by going exactly in the opposite direction.
Loosen up, and everybody around you will loosen up.
I have always been driven to buck the system, to innovate, to take things beyond where theyve been.
What am I supposed to haul my dogs around in, a Rolls-Royce?
I dont know what would have happened to Wal-Mart if we had laid low and never stirred up the competition. My guess is that we would have remained a strictly regional operator.
If you love your work, youll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
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